Troubleshooting - Install Code

If you have problems getting the Player to appear on your website, check the following:

• If your website has a Content Security Policy enforced (CSP) you may find you need to ask your IT team to permit media connections from *.reelflow.com (media-src 'self' *.reelflow.com ). For more information, contact our support team.

The Player shows a black screen after you interact with it:

• If the Player only shows a black rectangle where the video should be, please check the Workspace URL (in ↗️ Workspace Settings) exactly matches the URL of the website you have added it to.

Errors when install code is added into Google Tag Manager

• If you have installed the code via Google Tag Manager, be aware that some browsers (like Safari in Private Browsing mode) will block any scripts including ReelFlow as a consequence of it’s privacy controls. We would instead recommend Installing using the HTML code.

Errors when instal code is added to Wordpress

• If you have added the ReelFlow Install Code to a Wordpress website and are using a minimization, caching or compression plugin, this can affect the script and may prevent the ReelFlow Player operating correctly. Please add it directly to the head of the HTML: Installing on a Wordpress website
  
  

Still having trouble? Contact us